If you own or work in a shop on Adyvance
- To stop new information arriving, disconnect the service in the Adyvance admin. For Facebook Messenger, Instagram, WhatsApp and TikTok, open Sampark and choose Disconnect on the channel. New messages stop at once; past chats stay until you ask us to delete them.
- To delete past chats, your account or your whole shop, email adyvanceofficial@gmail.com from the email address you sign in with. Tell us your shop's name and what you want deleted.
If you messaged a shop that uses Adyvance
Your messages, name and profile picture reached the shop through Adyvance. Ask the shop first: it decides what it keeps. You can also email adyvanceofficial@gmail.com with the shop's name, the service you used (Messenger, Instagram, WhatsApp or TikTok) and your name or username there, and we will help the shop delete it.
If you signed in to Adyvance with Facebook or Google
- Remove Adyvance from your account: on Facebook, Settings → Apps and websites; on Google,Your Google Account → Security → Third-party apps.
- Then email adyvanceofficial@gmail.com to have the information we received deleted as well.
What happens next
- We reply within 7 days and may first confirm that the request comes from you.
- We delete the information within 30 days of confirming, including messages, names, profile pictures and user IDs received from Meta or Google, and tell you when it is done.
- We keep only what the law requires us to keep, such as invoices and payment records, and only for as long as it requires.
Contact
Adyvance Private Limited · Ward No. 5, Pipradi, Devtal Rural Municipality, Bara, Madhesh Province, Nepal ·adyvanceofficial@gmail.com ·+977 985-1425150
More about how we handle information is in our Privacy Policy.
