Sampark Inbox

One inbox for Messenger, Instagram, WhatsApp and TikTok messages

Sampark is the shared inbox in Adyvance, the commerce platform for sellers in Nepal. It brings your website chat, Facebook Messenger, Instagram, WhatsApp and TikTok messages into one list, so your team can reply with saved answers, pass chats to each other, see the customer's orders beside the chat and create an order without typing it again.

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Sampark at a glance

Sampark connects five channels to one inbox: the Adyvance website chat, Messenger for a Facebook Page, Instagram direct messages, WhatsApp and TikTok direct messages.
Each shop on Adyvance connects its own Facebook Page, Instagram business account, WhatsApp business number and TikTok business account by signing in to that platform.
A reply sent from Sampark goes back on the same app the customer wrote on, so the customer never has to switch apps.
Sampark shows the customer's record, past orders and tags beside every chat, with a Create order button that starts the order from the conversation.
Sampark shows how long each app still allows a reply, such as 24 hours on WhatsApp and 48 hours on TikTok after the customer's last message.
root, the AI assistant in Adyvance, can answer Sampark chats from the shop's own products, delivery charges and policies while the team is busy, and any team member can take a chat back with one click.

How Sampark works

1
Connect your channels
In Apps, open Integrations and then Customer messages. Turn on the website chat bubble, then connect Messenger, Instagram, WhatsApp and TikTok by signing in to each one in a new window.
2
See every message in one list
New chats from every channel land in one list, each with its channel shown. Filter by Open, Mine, Unassigned or Done, by channel or by unread, and search your chats.
3
Reply or pass the chat on
Type "/" to use a saved answer, send a product card, or leave a note only your team sees. Assign the chat to a teammate when someone else should answer.
4
Turn the chat into an order
Press Create order beside the chat. The order is saved with the channel it came from and joins the same order list as your website and counter sales.
5
Let root help when you are busy
If you choose, turn root on for the inbox. root answers new chats on the channels you pick, using only what you share, and you take over any chat with one click.

What you can do with Sampark

One list for every chat

Website chat, Messenger, Instagram, WhatsApp and TikTok messages in one inbox, with unread counts, search and channel filters.

Quick replies

Save answers to the questions customers ask most, then type "/" in the reply box to send one.

Assign chats to your team

Give a chat to a teammate or take it yourself. Each change is noted in the chat, and Mine shows the chats that are yours.

Team notes

Write notes inside a chat that only your team sees. Notes are never sent to the customer.

Chat to order

Create the order from the conversation, with the channel already filled in, instead of copying details into another screen.

Product and order cards

Send a product from your catalogue or one of the customer's orders into the chat as a card.

Customer beside the chat

See the customer's phone, orders and amount spent, link the chat to a customer record or add a new one, and tag the customer.

Reply time on every chat

Each chat shows how long its app still allows a reply, and whether your message was sent, delivered or seen.

Chat bubble on your website

Add a chat bubble to your Adyvance store with your own greeting and away message, and ask for a phone number before the chat starts.

Made for selling in Nepal

Made for selling in chats

Many sellers in Nepal sell through Facebook, Instagram, TikTok and WhatsApp messages. Sampark keeps those chats in one place, next to the orders they become.

Chat orders ready for delivery

An order created from a chat joins the same order list as your website orders, ready for cash on delivery and for booking Pathao or Nepal Can Move.

Phone number first

The website chat can ask for the shopper's phone number before the chat starts, so you can call to confirm an order.

The same questions, answered once

Save quick replies for the questions you hear every day, such as delivery charges to a district, cash on delivery or sizes.

Who Sampark is for

A clothing seller on Instagram and TikTok

Answers direct messages from both apps in one list and creates the order while the customer is still in the chat.

A shop with a few staff

Assigns each chat to one person, leaves notes for the next shift and sees who is answering what.

A seller with a website and a Facebook Page

Gets website chat and Messenger questions in the same inbox, with each customer's past orders beside the chat.

Questions About Sampark

Straight answers about Sampark in Adyvance.

Ask us on WhatsApp

How do I manage Facebook and Instagram messages in one place?

Connect your Facebook Page and your Instagram business account to Sampark, the inbox in Adyvance. You sign in to Facebook once from Apps, Integrations, and pick the Page and account. From then on, Messenger and Instagram messages arrive in one list, and your replies go back on the same app. Replies you send from the Page inbox show in Sampark too.

Can I take orders from Messenger and WhatsApp chats?

Yes. In Sampark, press Create order beside any chat. The order starts from the conversation with the channel it came from already set, so you do not type the details into another screen. It then joins the same order list as your website and counter sales, where you handle payment and delivery.

Can several staff members reply to customer messages together?

Yes. Each staff member signs in with their own Adyvance account and works in the same Sampark inbox. You can assign a chat to a teammate, see your own chats under Mine and leave notes that only the team sees. Every assignment and hand-off is noted in the chat, so everyone knows who is answering.

Does Sampark work with TikTok messages?

Yes. Sampark connects a TikTok business account and brings its direct messages into the same inbox as your other chats. You switch your TikTok account to a business account, sign in to TikTok from Adyvance and pick the account. TikTok allows replies for 48 hours after the customer's last message, and Sampark shows the time left on each chat.

How do I add live chat to my online store in Nepal?

If your store runs on Adyvance, turn on the website chat in Sampark. A chat bubble appears on every page of your store except checkout, with your own greeting and away message. Shoppers write without leaving the page and can leave their phone number. Their messages arrive in Sampark next to your social media chats.

What happens to a WhatsApp chat after 24 hours?

WhatsApp allows free replies for 24 hours after the customer's last message. Sampark shows the time left on every WhatsApp chat. Once the window closes, the reply box tells you, and you can reply again as soon as the customer writes. Team notes still work in a closed chat, so your staff can keep track.

Is there an AI that replies to customer messages for my shop?

Yes. In Sampark, root, the AI assistant in Adyvance, answers customer chats while you are busy, from your own products, delivery charges, payment methods and policies. It gives order status only after the customer's phone number matches the order. You choose what root may share, its channels and hours. root passes orders, payments and refunds to your team, and anyone can press Take over.